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Privacy Policy

Henrik’s Recovery

Last updated: 18/01/2026

Henrik’s Recovery (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Henrik’s Recovery
Contact details:
📞 +447713659851
📧 Henriksrecovery@gmail.com

Henrik’s Recovery is the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following personal information:

  • Name

  • Phone number

  • Email address

  • Vehicle details (make, model, registration)

  • Location and recovery address

  • Payment information (processed securely by third-party providers)

  • Communications with us (calls, messages, emails)

We do not intentionally collect special category data.

3. How We Collect Your Data

We collect data when you:

  • Contact us by phone, email, website, or social media

  • Book a recovery or roadside assistance service

  • Make a payment

  • Visit our website (cookies and analytics)

4. How We Use Your Information

We use your personal data to:

  • Provide breakdown recovery and roadside assistance services

  • Communicate with you regarding bookings and enquiries

  • Process payments and issue invoices

  • Improve our services and website

  • Comply with legal and regulatory obligations

5. Lawful Basis for Processing

Under UK GDPR, we process your data based on:

  • Contract – to provide services you request

  • Legitimate interests – to operate and improve our business

  • Legal obligation – for accounting and record-keeping

  • Consent – where explicitly given (e.g. marketing communications)

6. Sharing Your Data

We may share your data with:

  • Payment processors

  • Insurance companies (where relevant)

  • Breakdown partners or subcontractors

  • Legal or regulatory authorities when required

We never sell your personal data to third parties.

7. Data Retention

We retain personal data only for as long as necessary:

  • Service records: up to 6 years (legal/accounting purposes)

  • Marketing data: until consent is withdrawn

  • Enquiries: up to 12 months

8. Your Data Protection Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to processing

  • Request restriction of processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us using the details above.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

10. Cookies

Our website may use cookies to improve user experience and analyse traffic. You can control cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

12. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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